1. Introduction
Muofhe Business Accountants ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, billing information, and ID number when you book a consultation or become a client.
- Financial Information: Bank details, tax references, financial records, and payroll data necessary to provide our accounting services.
- Technical Data: IP address, browser type, device information, and browsing behaviour when you use our website.
- Communication Data: Records of emails, messages, and calls when you contact us.
3. How We Collect Information
We collect information when you:
- Submit a contact form on our website
- Book a consultation online
- Upload documents through our platform
- Communicate with us via email, phone, or WhatsApp
- Become a client and engage our services
- Use our website (via cookies and analytics)
4. Purpose of Processing
We process your personal information for the following purposes:
- To provide accounting, tax, payroll, and compliance services
- To communicate with you regarding your account and our services
- To process payments and billing
- To comply with legal and regulatory obligations (including SARS and CIPC requirements)
- To improve our website and services
- To send relevant business updates and marketing communications (with your consent)
5. Legal Basis for Processing
We process your information based on:
- Consent: Where you have given us explicit permission
- Contractual Necessity: To fulfil our obligations under our engagement with you
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interest: To operate and improve our business
6. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist us in delivering our services (e.g., payment processors, IT providers)
- Regulatory authorities (SARS, CIPC) as required by law
- Professional indemnity insurers and legal advisors
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial and tax records are retained for a minimum of 5 years as required by South African law.
8. Your Rights
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Object to the processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or damage. This includes secure servers, encryption, and access controls.
10. Cookies
Our website uses cookies to improve your browsing experience. For more information, please see our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., JotForm, PayFast, TikTok, Instagram). We are not responsible for the privacy practices of these third parties.
12. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Email: Info@muofheba.co.za
Phone: 069 833 3049
Address: 70 Brakfontein Rd, Thatchfield, Centurion, 0157